The availability of 24*7 technical support is indispensable to the seamless online availability of websites. If you are wondering how, then let us suppose that you have availed a web hosting plan that is not only affordably-priced but also excels at delivering top-tier site performance, high uptime, fast and totally secure hosting. With an easy-to-use control panel and outstanding hosting service, the web hosting plan that you have availed is ensuring your convenience as a user of the service of web hosting. Everything is going well with the hosting service and your hosted site’s performance is also excellent, when suddenly your website comes to a grinding halt due to some technical issue in your web hosting service. You cannot afford to have such an unexpected downtime and need your site to be up and running in no time. What will be your first response?
Most often than not, and almost intuitively, you would contact thecustomer care team of your service provider to avail expert assistance in this regard and get the issue resolved without much delay. Here, we shall discuss this situation with specific focus on two entirely different scenarios. One of these scenarios involves the availability of technical support and one doesn’t. This will help to understand the importance of technical support in web hosting for ensuring seamless online availability of a hosted site.
Hosting
Services That Do Not Provide Technical Support
Let us first
consider such web hosting services that do not include the availability of free
and round-the-clock technical support in the list of their web hosting plans’
features. When you avail such a plan, then at those times when your site
experiences downtime due to any hosting related technical issue, you will be on
your own. The service provider won’t be responsible for resolving your issue,
as support isn’t included in your availed web hosting plan.
This can be
challenging for you, especially if you are inept at technical know-how. Furthermore,
you will have to seek assistance from someone with specialized knowledge to get
your site up and running once again. The resulting downtime, which can be for a
long time, will cause loss of uptime for your hosted site as well as loss of
web traffic.
Substantial
amount of downtime proves to be especially detrimental to the revenue-earning
opportunities of e-commerce sites,due to the loss of web traffic. For any other
type of site, its purpose of getting high traffic is defeated by such downtime,
which could be easily avoided by availing hosting plans that offer
round-the-clock, expert technical support to resolve hosting issues quickly and
play a significant part in maintaining high uptime of hosted sites.
Hosting
Services That Provide Technical Support
Every professional
and reputed web hosting service provider, such as HTS Hosting, which is popular as the best web
hosting company, understands the importance of providing expert
technical support that is available 24*7, for the convenience of the service
provider’s global clients.
You already have
an idea about the unwelcome outcome that awaits you, when you avail a web
hosting plan that doesn’t offer technical support. The contrary is true for
hosting plans that provide technical support.
When your web
hosting service provider offers round-the-clock, proficient, technical support,
as HTS Hosting does, then you can easily contact the support team of your service
provider and report your issue to avail expert assistance immediately. The
well-trained, professional and knowledgeable support team members, who have
significant experience of resolving all types of hosting related issues,
address your specific problem instantly and get to the root of it, to ensure
the fastest resolution of the issue.
The prompt and
proficient technical assistance that a website owner receives, from its web
hosting service provider, by availing a hosting plan that includes 24*7 technical
support, goes a long way in ensuring the seamless availability of the hosted
site by resolving hosting related issues quicklyand thoroughly. The result is
reduced downtime andhigh online availability for the site, with minimum loss of
web traffic, as the expert and professional technical support that is available
ensures that the site experiencing any issue becomes up and running and
seamlessly accessible in the least amount of time.
With the
availability of 24*7 technical support, as a feature in your web hosting plan,
you will never have to worry about losing web traffic as a result of downtime caused
by technical issues in your hosting service.
Conclusion:
It is always
recommended that you purchase web hosting plans that not only cater to your
site’s hosting requirements perfectly and are budget-friendly but also include
the availability of round-the-clock technical support. That is because this
feature can contribute significantly to maintaining the seamless online
availability of your website.
HTS
Hosting, that operates from its data centre (HTS
Data Centre) and excels in providing a wide range of feature-rich,
affordable, web hosting solutions, offers technical support 24*7 for all its
services. All the web hosting plans of HTSHosting, for Linux and Windows, can
be availed at massively discounted prices and are highly sought-after for the
features that these provide. These features include high uptime, fast speed,
fully-secure hosting, SSDs, user-friendly control panels, data backup service,
and most importantly 24*7 expert technical support, among other features, for
the seamless availability of the hosted sites.
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